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Thursday, October 13, 2011

BlackBerry Blackout Reaches Day 3 Leading To Fury Among Users

Maybe we have come to depend on our BlackBerry too much...I guess.

BlackBerry services are slowly stuttering back to life this morning but the three-day blackout highlighted how much we've come to depend on our handheld 'life-support' machines.

Customers have been without access to emails and Blackberry messenger since Monday and the makers of  BlackBerry, RIM, are now facing criticism and demands for compensation following the cut off.

The company say there has been a significant improvement in service but have not yet made any comment as to whether it might offer compensation.

Apologising for interruptions and delays, RIM's chief information officer Robin Bienfait says: 'You've depended on us for reliable, real-time communications and right now we're letting you down.'

'We believe we understand why this has happened and we are working to restore normal service levels in all markets as quickly as we can,' he says.

More than 70 million BlackBerry subscribers have been affected by the breakdown in communication across the world from the UK to the USA, Africa, India and Europe.

'Dear BlackBerry' remains a trending topic on Twitter as customers vent their fury over the way the situation has been handled.

Have you been affected by the BlackBerry blackout? Do you feel lost without your smartphone? Do you think we've come to depend too heavily on the such devices?

Let us know your views by posting a comment below or join us on Twitter with the hashtag #BlackBerryblackout

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